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• Where possible we will offer you a place on a confirmed course in a different location. Or we may decide to merge groups, which may also require a change of location.
• This is due to the significantly intensified learning experience and progress in such small groups. Please note that the dates for these courses are not flexible and cannot be rearranged once the course has been confirmed by Lextorah .

1. Use your credit as full or part payment towards any of our products nationwide. Our advisers will be happy to help you choose a suitable course for you.
2. Keep your credit and defer a term, in order to take your originally chosen course at the next available start date. Courses run throughout the year with regular start dates. Please consult our website for your next available course start date. Please note that if your course fails to meet the minimum student number required in the next term, we cannot guarantee that we will be able to run the course.
3. Request for the credit to be refunded back to you in accordance with our Cancellation & Refunds policy.

1. No contract is made between the Company and the Client and no registration is valid until the Company has received the registration form with total registration fee paid. The Company will only issue a payment receipt when the complete tuition fees has been paid.
2. During the registration process we accept Naira and any other currency rate as a guideline only. We will always take payment in =N= Naira, except in some other circumstances where payment will be either in Dollars, Pounds and the amount you are charged will depend on the exact exchange rate at the time of payment.


• Cancellations made less than 14 days before the course start date or after the course has started: no refunds are available and you will no longer be able to transfer your booking to a later start date.
• No refunds are available for non-attendance.
• Credit/debit card fees are non-refundable.
• How to claim a refund: You must notify the Company in writing/ by email, following your cancellation. All refunds will be subject to the terms and deductions outlined above.

1. The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise. If force majeure occurs while a course is in progress, the company will try to make reasonable alternative arrangements.
2. The Company requires a minimum number of students to be able to run a course. For further information, please refer to our policy on Minimum Number of Students

 

Liability of the Company

The Company accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard. However the Company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to:

• fault of the client.
• unforeseeable or unavoidable actions of an unconnected third party.
• unusual and unforeseeable circumstances beyond the Company’s control, including force majeure.  

  4    Alterations by the Client

If the Client wishes to change their Registration in any way after the confirmation has been made, they must inform the Company immediately. For further information, please refer to your course type under the Cancellation & Refunds policy. Descriptions

• The Company believes that all statements made on its website or in printed material are factual and correct. Every reasonable effort has been made to describe the schools and environments and to provide the amenities described. The Company cannot therefore be held responsible for any changes that become known after any printed materials are produced (up-to-date information can be found on the Company website), nor can the Company accept liabilities for happenings outside its reasonable control. The Company undertakes to advise the Client of any changes known to it prior to the course.
• The Company cannot be held responsible for incorrect information printed or online by associate websites. Please refer to the Company website for up to date information.

 

Visas

We do not grant students visa nor assist student in getting visa.

 

Special Requirements

Any special requests must be advised to the company in writing. Please feel free to make known to us any medical conditions or other needs, which you feel might enable us to provide you with a higher level of personal service and attention. Any information received remains confidential.

 

General Information

General information is included on this website for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by Nigerian law and any matters arising out of it shall be subject to the jurisdiction of the High Courts of Lagos state.

 

Privacy policy

1) Committed to protecting your privacy: The Company collects the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

2) Information Collected: The Company may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

3) Information Use: The Company will use the information collected primarily to process the task for which you visited the website. Data collected in the Nigeria is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. For more information please contact the Company.

 

Tutors

All tutors are qualified. We carefully select those that have warm personalities and experience working with children. Teachers will use age-appropriate games and activities in class to encourage language learning.

Pick-up and Drop-off

Parents/guardians are requested to drop their child off no more than 10 minutes before the start of class, and pick up no more than 5 minutes after class. Lextorah is not responsible for children outside this time. There will be a supervised waiting room available until class commences. Late pick-ups will be charged at a rate of N1000 per 10 minutes, which will be taken out of the initial tuition fee (see ‘Registration Fees’, above).

Parents are requested to supply a safe password/code in the registration form, which should be used by anyone other than themselves who may collect their child.

Parking

Please be aware of and respect any parking restrictions outside and around the school area. Please ensure children are brought to the centres safely without violating any parking restrictions.

Class Information

• Children will receive an introduction to the premises on their first day to show them where the toilets are, and to explain the fire safety procedure and general health and safety guidelines.
• Children will be accompanied to the entrance of the toilets if they need to go during class. Please let your child know that there is to be no food in class.
• Children are expected to be polite and courteous in class. If a child is particularly disruptive, Lextorah will contact the parent/guardian If the behaviour does not improve, Lextorah reserves the right to request that the child is removed from the class.
• Children will receive a small amount of homework each week. In order to get the most of the course, we ask parents/guardians to encourage their child to do their homework, and be there to help if need be.
• Children will receive a certificate at the end of their course.

Missing a Class

If your child cannot attend  a class, please let us know as soon as possible by email or phone. If a child continually misses classes, he or she may not receive their end of course certificate.