ORDERING LLS

What is your return policy?

All physical LLS products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only.

To make your return, alert LLS customer service either via email (support@lextorah.com) or phone (+234 809 127 8837). Then simply send the products in question to our fulfillment house (below) and you will be reimbursed.

Lextorah Limited,

Oniels Place

299 Herbert Macaulay Way,

Sabo, Yaba, Lagos. Nigeria.

Orders with digital products may be refunded as per our stipulations below. If you have not yet downloaded your files, you may return LLS digital downloads for a full refund within (14) days of your date of purchase. If you have downloaded your files, you may return LLS digital downloads for full site-wide credit within 24 hours from you first download.

What credit cards do you accept?

LLS accepts all major credit cards including Visa, MasterCard, American Express and Discover.

Do you accept PayPal as a form of payment?

Yes, we do accept PayPal.

How long does it take for an order to be processed?

All orders will be processed within 48 hours if placed during normal business hours, Monday to Friday, 9am - 5pm GMT.

Can I place my order over the phone?

Yes, you can order from us on the website or over the phone at +234 809 127 8837. Products can also be purchased from select retailers.

SHIPPING

What are the free shipping terms?

Free shipping applies to orders of N16,500 or more within Lagos.  Tax and shipping rates applies to all order outside Lagos and outside Nigeria. Please allow 48 hours for processing and 7-10 days for shipping. This offer is valid for consumer web orders only, not retail orders. Products can also be purchased from select retailers. 

How long will it take for my LLS product to arrive?

Allow 48 hours for order processing during normal business hours and an additional 3-5 days for standard shipping.

If you have chosen expedited shipping, allow up to 48 hours for your order to be processed and your credit card to be approved before we ship and then up to 72 hours for delivery.

Do you ship outside Nigeria? How long will it take to get there?

We do ship internationally, which typically takes from 7 to 21 days. You do have the option to pay extra for express international shipping, and this choice will be presented to you upon checkout. Please note that these packages may be subject to additional customs taxes and duties.

RETURNS & REFUNDS

What is your return policy?

All physical LLS products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. 

To make your return, alert LLS customer service either via email (support@lextorah.com) or phone (+234 809 127 8837). Then simply send the products in question to our fulfillment center (below) and you will be reimbursed. 

Lextorah Limited, 

Oniels Place 

299 Herbert Macaulay Way,

Sabo, Yaba, Lagos. Nigeria. 

Orders with digital products may be refunded as per our stipulations below. If you have not yet downloaded your files, you may return LLS digital downloads for a full refund within (14) days of your date of purchase. If you have downloaded your files, you may return LLS digital downloads for full site-wide credit within 24 hours from you first download.

How do I ask for a refund?

You can request a refund by either sending us an email at support@lextorah.com, giving us a call at +234 809 127 8837 or contacting us through our Live Chat (when available).

How will I receive my refund?

Refunds will be made with the same method of purchase with which you originally made your order.

Hw long does a refund take to process?

Upon notice that a refund has been made, funds may take 1 – 3 business days to appear on your account. Should the credit not appear within a week of the refund, please contact us.

For physical product, we will process refunds when the returned products are received and processed.  
*Please note it may take 2 – 3 business days upon delivery for returned products to be processed.

Are shipping fees refundable when I return my product?

Unfortunately, shipping fees are non-refundable.

DIGITAL DOWNLOADS

How big are the digital files?

Each volume is between 350 KB to 500 KB.

How do I download my LLS product from the mail or link I received.

You can use our download links to save the LLS product to your computer. In Chrome, Firefox and Internet Explorer, Right click and select “Save Link As…” or “Save Target As” and select the folder you’d like to download to. In Safari, Right click and select “Download Linked File” and select the folder you’d like to download to.

*To right click on a Mac, click with two fingers on a trackpad or hold down the control key and click.

How long does it take to receive my download version?

It’s immediate. Once you place your final order, you’ll get your confirmation summary within a minute. The link to the download will be in the summary and you can activate it immediately.

Can I send digital downloads to someone as a gift?

Yes, they can be given as a gift and it’s easy. After you purchase, you will receive an order confirmation email followed by an email with links to your downloads. Just forward the download email to the person you would like to gift the downloads to, and that’s it!

What formats are the digital downloads?

They are executable files and are compatible with Windows 8 platforms.

What sort of devices will these downloads work on?

They will work only on Windows enabled devices like Desktops, Laptops, and Tablets. 

LLS DVD VERSION

Can LLS DVDs work with Home DVD Players?

The LLS DVD Version only work on windows enabled devices like Laptops, Desktops and Tablets. It can NOT work with your Home DVD Player.

At best, you can view the LLS programme on your TV if you connect your Laptop or Desktop to your TV via a VGA or HDMI cable. The LLS on TV will however not be as interactive as when played on your Desktop or Laptop or Tablets.